Shipping & Delivery

Delivery and tracking

We offer worldwide shipping services. Orders will be processed and shipped within 3 business days. Shipping times depend on your delivery address and the shipping method selected.

- **Shipping Time:**  

  - Order Processing Time: 3 business days.

  - Estimated Delivery Time: 7-10 business days for domestic orders, 10-18 business days for international orders.

- **Shipping Methods:**  

  We partner with multiple carriers, including DHL, UPS, and FedEx, to ensure your order arrives quickly and safely.

- **Important Notes:**  

  - Shipping times may be delayed due to holidays or unforeseen circumstances such as pandemics or natural disasters.

  - If your address is incorrect, please contact our customer service team as soon as possible after placing your order.

- For pre-sale products, please refer to the delivery time on the product details page.

If you have any question, please contact us by email: service@ekulla.com

Return policy

If you are not satisfied with your Ekulla product, we offer a 30-day return policy . Please ensure that the returned item is unused and in its original packaging. If the item has been used or is not in a resalable condition, a restocking fee may apply.

- Return Conditions:  

  - Unused and in original packaging.

  - Return request made within 30 days of purchase.

  - Return shipping costs are the responsibility of the customer unless the product is defective.

- Return Process:  

1. Contact the Ekulla Customer Service team with your order number and reason for return.

2. Our customer service will provide you with the return address and detailed instructions.

3. Upon receiving your return, we will process your refund within 5-7 business days.